Shipping Information

USPS First Class (5 -7 Business Days) 

Processing Time:
Please allow 1-2 days processing time for your order to ship.

*Orders placed on the weekends will be processed the following Monday, excluding holidays.

Domestic Delivery Time - Standard Shipping:
Time in transit depends on the shipping method selected, please reference the above chart for additional information. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Pet Supply Shack is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Refused Packages:
A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.

United States Postal Service (USPS):
USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost or stolen packages shipped via USPS.